Booking of products or services can take place orally, in writing, by phone, or via the electronic booking system.

Accommodation check-in and check-out times

The day of accommodation starts at 2pm and ends at noon on the following day. Pre-bookings are valid until 8pm unless a later check-in time has been separately agreed.

Individual customers

If you cannot come, cancel your booking immediately by phone or email to the same number/address you used for making the booking.

If you have already paid for your stay, you can apply for a refund by email at merilan.kartano@utanet .fi. Always provide your full name, accommodation number and time, and bank account number we can use for the refund. Apply for a refund no later than 14 days after the cancellation.

1. Bookings for normal dates/times

An office fee of 20 € is always deducted from the refunded sum.

• With bookings for one night, you can cancel the booking by noon of the day preceding the accommodation start date. The lodging house has the right to charge the whole fee for any cancellations made after this point.
• For longer stays or for bookings made for a specific unit, cancellations are accepted 7 days before the accommodation start date. For cancellations made after this point, the lodging house has the right to charge 50 % of the booking value for the period of vacancy for the unit in question.
• If the customer cancels a booking made for a stay of several nights or for a specific accommodation unit less than 48 hours before the accommodation start, the lodging house has the right to charge the whole booking fee.

2. Bookings for special dates with a minimum of two days’ stay (such as Midsummer).

Unless otherwise separately agreed, special date bookings are always paid in advance either in the online store or via invoice. An invoicing fee of 10 € is added to all invoices. If the booking is not paid by the due date, the service provider has the exclusive right to cancel the booking and return the object of the booking for sale. An office fee of 20 € is charged for all cancellations that are made no later than 14 days prior to the accommodation start date. For cancellations made after this point, the lodging house has the right to receive compensation of the agreed price as follows:

• 8 – 13 days before start date: 50 % of booking value
• less than 7 days before start date: 100 % of booking value

Failure to arrive: the lodging house has the right to collect the full price of the booked services from the customer.

Leaving before the agreed date: full price will be charged for any unused days.

Groups

Definition: ‘individual group’ means a party of a minimum of 10 persons and/or the booking includes a minimum of three booking units. The group has the same check-in and check-out dates and it uses a shared invoice. Unless otherwise agreed, group bookings are always invoiced in advance, by the due date provided by the service provider. However, the due date is no later than 14 days before booking start. If the booking is made less than 14 days before booking start date, the due date is immediately.

Cancellations: when cancelling a booking, customers are entitled to compensation of the paid sum as follows:

• cancellation can be made free of charge 14 before the booking start date, and only the office fee of 20 €/booking is charged.
• for cancellations made 7 – 13 days before the arrival (completely or partly cancelled bookings), the service provider is entitled to 50 % of the total booking price/of the cancelled period of the made booking.
• for cancellations made less than 7 days before the arrival (completely or partly cancelled bookings), the service provider is entitled to 100 % of the total booking price. For group cancellations, an office fee of 20 €/booking is always charged in all cases.

Cancellations for groups must always be made in writing.

Failure to arrive: full price of the agreed services is charged.

Leaving before the agreed date: full price will be charged for any unused days.

General terms
(individual customers and groups)

Accommodation and cleaning

The right to use the accommodation unit is included in the accommodation fee. Any equipment that belongs to the accommodation unit is included in the price. Customers are expected to use the bedlinen provided for their use in the rooms. Additional bedlinen is available for an additional fee if needed and per request at the reception. Final cleaning is always included in the price. In case extra cleaning or the use of special cleaning agents is required after your stay, we reserve the right to subsequently invoice the customer with a minimum charge of 50 €.

Booking catering and rooms

All groups using catering services must confirm their booking and the number of attendees no later than 14 days before the event. The number of persons, special diets, and food allergies must be confirmed no later than 7 days before the event. Invoicing will be carried out based on this confirmation. The charge for special dietary requirements is 10 € / person / event. Bookings for rooms and the number of attendees must be confirmed no later than 14 days before the event. The minimum fee for all rooms is 100 €.

Terms of cancellation are the same as for group cancellations (see above for details).

Interruption due to inappropriate behaviour

In case the customer/party who made the booking is in violation of the accommodation facilities’ general rules and regulations, or of the instructions/guidelines given by the site personnel and does not stop their improper behaviour at the accommodation unit or its immediate vicinity, the accommodation provider has the right to interrupt the booking without delay. All actual costs incurred from the above-mentioned actions are charged from the party who made the booking.

Damages, missing equipment, and reclamations

All issues related to the accommodation unit’s equipment and condition must be reported immediately to the personnel so that they can be repaired or compensated for to the best of our abilities. Similarly, the customer is obligated to immediately report and pay for any damage they may have caused to the accommodation unit or other buildings and their movables. Actual costs for all unreported damages will be subsequently invoiced. The party who made the booking is wholly responsible for the condition of the accommodation unit during their stay. Service provider is not responsible for any issues related to third parties (such as breaks in the water or electricity supply, data networks, or TV broadcasting systems).

Number of persons

The maximum number of allowed persons per accommodation unit is the same as the number of beds and extra beds. Rooms 10 A and 10 B are our family rooms. The number of persons must be reported using an official registration form no later than at the time of checking in, and this number must not be exceeded.

Obligation to provide visitor information

According to the law, all visitors must fill in a registration form before their stay. This registration form must be provided no later than at the time of checking in. Failure to supply the required information and assuming a false identity are punishable by criminal law.

Smoking and pets

Smoking is allowed only outside the accommodation units and in the separately marked smoking areas. Pets are allowed in rooms number 3 and 4. You must let us know in advance if you’re bringing a pet with you. There is a separate charge for pets, 10 € / pet / day. Please bring a bed/place to sleep for your pet, they do not belong in beds or on sofas. Your pet’s illness does not constitute adequate grounds for cancelling your booking.

In case of illness

You can make a cancellation by presenting a doctor’s certificate, and we’ll only charge the office fee of 20 €/booking. In case of group bookings or booking several accommodation units, one person’s illness does not constitute adequate grounds for cancelling your booking.

Disputes

In case of possible disputes, Service provider and Customer shall primarily seek mutual understanding via negotiation. If mutual understanding is not reached, Customer may present their case to the Consumer Complaint Board for handling.

Service provider’s right to cancel a booking

Service provider is not liable for booking cancellations due to force majeure. In these cases, Customer is eligible for a refund regarding the possible accommodation fees paid in advance. Service provider’s liability is limited to reimbursing the paid sum without any obligation to arrange a similar form of accommodation as compensation. In case of force majeure Service provider may offer another form of accommodation instead of reimbursement is such an option exists and is available.

Service provider reserves the right to make any changes at any time to their services, service content, service availability, and the terms of this agreement by notifying Customer of this on Service provider’s Web site. The changes will take immediate effect, however, all bookings made by Customer are subject to the terms valid at the time of making the booking.